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We want you to be satisfied with MockLadder. This Refund Policy explains when and how you may request a refund for MockLadder IELTS mock test packs. MockLadder is a product of Nerddevs Ltd. Card payments are processed by our merchant of record, Paddle, on behalf of Nerddevs Ltd. Payments in Bangladesh may also be made with bKash. This policy applies to all purchases, whichever payment method you used.

1. Free Level Test

MockLadder offers a free level test. No payment is required for it, so no refund applies.

2. Mock Test Packs

Mock test packs are one-time purchases (not subscriptions). The following refund terms apply:

2.1 30-Day Money-Back Guarantee

If you are not satisfied with your pack, you may request a full refund within 30 days of purchase, as long as no mock test from that pack has been started.

2.2 When Refunds Are Not Available

Refunds are generally not provided:

• Once any mock test from the pack has been started, or a result from the pack has been viewed.
• After 30 days from the date of purchase.
• After the pack has expired.

2.3 Exceptional Circumstances

We may, at our sole discretion, issue a refund outside the terms above in the following cases:

• Service outage: Prolonged or repeated outages that significantly affected your ability to use the Service.
• Billing errors: Duplicate charges or incorrect amounts billed due to a technical error.
• Unauthorized charges: Charges made without your consent, subject to investigation.
• Technical fault during a mock test: If a technical fault on our side ruined a mock test (for example, the audio failed to play or your submission was lost), we will give you a replacement mock test or a refund.

3. How to Request a Refund

You can request a refund from your account: go to My results, find the pack, and choose Request refund. The button appears only while the pack is eligible.

If you cannot use the in-app request, email us at hello@nerddevs.com with:

• Your registered email address or phone number.
• The name of the pack and the date of purchase.
• The reason for your refund request.

We aim to respond to all refund requests within 3 business days.

4. Refund Processing

Approved refunds are processed as follows:

• Refunds are issued to the original payment method used for the purchase: card payments through Paddle, and bKash payments to the same bKash number that made the payment.
• Refunds are made in the original currency of the transaction.
• Processing times depend on your payment provider, but refunds typically appear within 5–10 business days.
• Once a refund is approved, the pack is closed and its remaining mock tests are no longer available.

5. Pack Validity

Each pack is valid for the period shown at the time of purchase. Mock tests not used before the pack expires cannot be used afterwards, and an expired pack is not eligible for a refund. Buying a new pack does not extend an older pack.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated by email or through the Service. Purchases are covered by the policy in effect on the date of purchase.

7. Contact Us

If you have any questions about this Refund Policy or need help with a refund, please contact us:

Nerddevs Ltd · Email: hello@nerddevs.com · Website: nerddevs.com